Help Center

Please go to our "Contact us" page and submit a form. Alternatively you can contact us directly via our email "hello@lionthelabel.com" 

Our delivery time is 7 to 15 business days within Australia.

COVID-19 Response:

Due to current restrictions on travel and Australian Post delays, your delivery might take little longer to arrive. Please keep in mind these situations are out of our control and changing all time. We will keep our customers posted if there are any changes within delivery timeline.

Your first step should be to contact the courier in your shipped confirmation email. After this if you have further queries please contact us via our Contact Us page.

All orders over $100 are Free Shipping within Australia. 

$10.00 AUD standard shipping on all orders less than $100. This does not apply to Free Shipping promotion on specific products. 

If your item is faulty at the time of delivery and you wish to return it, it must be arranged within 30 days of your Order Purchase Date. All items are inspected on arrival at our offices. Please make sure your item(s) are:

- Unwashed

- Unworn; and

- Original tags still attached

If your item meets this criteria, please fill out our Contact Form with your Order Number and a team member will contact you with within 2 business days.

We do not accept any returns or exchanges due to change of mind, please be 100% sure of your choice before placing an order.

Please contact us on hello@lionthelabel.com if you have any concern or more question about this matter. 

We accept After Pay, Credit Card, Apple & Google Pay, Shopifypay and Paypal.

Due to the high volume of orders we receive, we are unable to make any changes, edit or combine orders. Please also ensure your delivery details are correct as we do not accept any responsibility for the input of incorrect addresses.

Please make sure your order is correct.

No order changes or cancellations once the order has been placed.

We do not ship worldwide at this stage.

• Blankets - Our blankets are easy to launder in the washing machine on a cold gentle cycle.
• Swaddles – Machine Washable on a cold gentle cycle. Wash with similar colors and line dry in shade.
• Knitted Blanket – Hand wash in cold water. Do not soak. Wash with similar colors and items.
• Knitwear – Gentle cold handwashed and line dry in shade. Do not soak. Wash with similar colors.
• Playmats – Handwashed and line dry. 

We have a size guide on each listing to help you make the correct decision for your child.

If unsure, we recommend sizing up as your little one will continue to grow.

Actual colors may vary. This is due to the fact that every computer monitor or mobile screen has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.